Friday, March 23, 2007

HOLISTIC APPROACH TO SOLVE A CASE: A CONSULTING EXPERIENCE

A consultant might come across a lot of complex situations where he is expected to deliver some tangible insights to the case so that the situations turn simple and the case is solved. In general, the problems rotate around making profits, market expansion, which includes merger and acquisitions, industry analysis, investing decisions, marketing decisions (pricing, branding etc.). A consultant should clearly set his road map to solve a case.

1.Facts and Facts: The best information which we will have before approaching a case is facts and figures which will clearly define the condition of the organization and its strategic goals. A macro view of the situation will help to analyze a lot of things.
2.See the solutions as problems: While looking into the problems from various perspectives, we might come out with a lot of solutions. It’s better to challenge the solutions and figure out the problems implementing the solutions. This will help us in narrowing down the solutions and come out with the most effective solution.
3.No problem is new. It might share some aspects with some problems, which happened for some other company. Knowledge has no alternative. Its always better to keep on reading various cases and talk to the senior management of the companies on the problems faced by them in the past and the way it was solved.

4.The client is always a way to another client. Rather than looking on new clients, its better to serve the existing one in a better way which might help us to get new clients. Networking is the key to consulting.

5.The crux is to build a case study on the client itself before building a case on client’s problems.

6.It’s the way a consultant understands a client and communicates with him. It’s always better to be in the shoes of the client while solving cases and treat the client as a consultant. The brainstorming might lead to amazing solutions.