Tuesday, September 18, 2007

APPROACHES of a Business Consultant

How to deal with a Client? How to make sure that you are catering your client in an effective way?

1) Always check there is a match between your Client's problem and your Consultancy.The proposal should be made keeping customer's viewpoints in mind,enough details id given for a decision to be made and the relationship of the actions planned to the customer's problems and issues are explained.The Business need of the Customer should get reflected in the writing.

2)The Consultants should always make an intangible product tangible meaning the proposal should be clear and precise to the facts provided by the clients and the ones derived from the facts provided.The vague the proposal,the less tangible the service will appear to be.

3)As obvious, Intangibility brings uncertainity.While dealing with your clients,make sure to bring forward all the risks associated with the deal and proposal to your client.The customers generally do not understand the working of a consultancy and are lured by the image of the consultancy. The more the risk factor associated highlighted in the proposal,lesser will be the uncertainity and a trust factor develops.

4)Be clear and understandable not only to your Clients but everyone in the client's organization.Whether it be a written or a verbal agreement,complexities in words bring complexities in business.

5) I have always stressed in the fact that bring innovation and differentiation in the way you do your business. There cannot be change in the process everytime but yes,introducing something new and adopting a new approach always help....