Monday, February 12, 2007
Problem SOLVING
Clients are required for a business to sustain. The organization makes strategies to retain the existing clients and acquire new clients. What’s important in the whole process is the basic understanding that exists between the client and the organization. The crux is on the problems faced by the clients. An organization applies a lot of techniques, principles and hypothesis to solve the problems of the client. Here are some basic rules, which the organization should keep in mind while solving problems:
1.Breaking the problem: The problem might exist due to a number of reasons. It’s advisable either to follow a Top-Down Approach or a Bottom-Up Approach.
Top-Down Approach: Break the problem into smaller problems and then try to find a reason behind every problem that exists. It’s always good to break a complex issue into simpler ones.
Bottom-Up Approach: Sometimes, it’s said that starting from the end is a good point to start in solving the problem. Here, the trivial issues should be collected based on the facts available. These issues might cause a second issue and in the same way, we can each the main problem.
2.Prepare a YES-NO Questionnaire: Prepare a YES-NO Questionnaire and put the entire questionnaire in the format of yes/no. This will help to understand the problems that could be solved, and the problem that will take time to solve.
3.Brainstorming: Involve the team while discussing the problems. The team members should be given the problem along with the facts available beforehand, so that they come prepared in the discussion. This will help to generate new ideas.
4.Prepare a PROS-CONS Chart: The idea, which comes from the discussion, should be mapped in a chart along with the pros and cons. This will help us to alienate the viable options.
5.Structure of the Problem: The problem solving should be done in a structured way. It means nothing should be overlooked while solving the problem. A logical tree could be mapped while discussing the problem. All the entities should be inter-linked and their effect on each other should be shown.
1.Breaking the problem: The problem might exist due to a number of reasons. It’s advisable either to follow a Top-Down Approach or a Bottom-Up Approach.
Top-Down Approach: Break the problem into smaller problems and then try to find a reason behind every problem that exists. It’s always good to break a complex issue into simpler ones.
Bottom-Up Approach: Sometimes, it’s said that starting from the end is a good point to start in solving the problem. Here, the trivial issues should be collected based on the facts available. These issues might cause a second issue and in the same way, we can each the main problem.
2.Prepare a YES-NO Questionnaire: Prepare a YES-NO Questionnaire and put the entire questionnaire in the format of yes/no. This will help to understand the problems that could be solved, and the problem that will take time to solve.
3.Brainstorming: Involve the team while discussing the problems. The team members should be given the problem along with the facts available beforehand, so that they come prepared in the discussion. This will help to generate new ideas.
4.Prepare a PROS-CONS Chart: The idea, which comes from the discussion, should be mapped in a chart along with the pros and cons. This will help us to alienate the viable options.
5.Structure of the Problem: The problem solving should be done in a structured way. It means nothing should be overlooked while solving the problem. A logical tree could be mapped while discussing the problem. All the entities should be inter-linked and their effect on each other should be shown.
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